This last week things went even better than i thought they would for myself.Only wee problem taking a bit longer to get fit again after not doing much exercises for 3 weeks.So since start of week just doing my minimum exercises just to build up.Thursday swim got to 44.Today did do my full hour exercise twice and hell my muscles can feel it tonight.So being back to minimum exercises this last 5 days paid of me.
Got 2 calls this afternoon by 2 different women.With both making me smile. First of all Lesley called me to tell me i past my SIA course.Thankyou Lesley you made my day see for coffee very soon.
Then Nicola called me this afternoon aswell.As for the call its about what the power company is doing to another real friend of mine.But with Nicola from north east and she not a mac but with her twang and mine we got on like house on fire with each other.Even with the power problem Nicola customer service is perfect.So after a wee talk with her and we where smiling and just got to wait and see what the npower head office will do as they are starting to sink.My other real friend Lei made my day even better as we talked and wee bit of fun aswell and made Lei week finish of better for her aswell and i know she will sleep better tonight now.As me being me took some of her stress away from her.So lei could unwind herself.Now that makes me feel so proud of myself taking some of the stress away from her.Sleep well Lei hhuggggg.
Another friend of mine Andrea and her kids moved into a flat not far from me.Yes it was DGHP flat here they allocated for her.Andrea and help from me got her furniture across to the flat.Yes the flat has electric and gas.So in touch with the company who had the meters in the flat.It was Npower who was supply the flat as they where with previous occupants who lived in it.Andrea called them and told them she a new customer and wanted it in her name etc.But she didnt expect customer service from hell treatment to her from Npower.Yes the electric was sorted out ok but the gas is prepaid meter and still in debt from previous occupants.So Npower should have it all cancelled and cleared off.So new customer can start a new account and supply to flat.But Npower dont do that do they!!!!
Andrea called Npower from my house here as she not got phone line in hers yet and i couldnt belive what i was hearing and they where telling what to do.Now she moved in on the 8th october and now the 19th october still not sorted out.She done what they said she had to do even though i said they have to get engineer out to clear and reset meter.But they seem to know Npower customer service sitting on phone telling new customers they know what they are doing.Wrong after Andrea speaking to 2 diferent person on customer service at Npower she was all stressed out .Stll not sorted out but hold on Andrea new customer for Npower and all they done is use and abused her.What was going on??
Still they said go and top up 3 different amounts then prepaid machine will credit etc.But still it wouldnt as the only way to reset a new account on prepaid gas meters is to have the engineer to come out and reset it.
But after the calls to customers service at Npower and Andrea so stressed out and problem not sorted out.I said to Andrea you are to stressed out let me take over and get this mess sorted out.Andrea agreed and let me talk to them.OMG here i go.The manager on at last of Npower explained what was going and she said to try and over 2 days to £1 top on gas to see if meter credited the money what Andrea paid them.But after second top up yesterday still the prepayment machine was still in the previous debt.Now i called the manager who i talked to but answer machine left message.2 hours later i called again answer machine.Hour after that called again and answer machine.Now ball in my court as i dont like talking to answer machines.So on my Google who is the main one who runs Npower time i talk with that person.
Now talked to his complaints dept and the person who i talked to tries and sorts things out before it gets handed over to director of Npower.I explained to her and she said she would get it sorted out and have someone to call me.Hold on still waiting that person to call me.I did say if i didnt hear from them or her by 13hrs 19.10.12 that i will take things even further.NO call from them at all so much for complaints dept at Npower .Serious complaint my friend Andrea and her two children in a new home but will run of gas over the weekend as she no money to top it up anymore but hold she already has paid nearly £30 into the meter but Npower are playing games with her as they cant do there job correct.
So much of being a new customer for Npower when they cant do there own work correctly.
Me being me this is right up my street as i sort customer service problems out when required to do so.More important this time my real Andrea is involved and i will get her problem sorted out with Npower.Then i will take Npower employees who are guilty doing this to my friend Andrea to the cleaners.Infact the CEO of Npower is responsible for what is going on in the company he runs and he is totally responsible for whats happened to my friend Andrea.As for Npower they have a serious customer service problem.
This weekend is going to be interesting in a lot of ways but one thing for sure i will treat myself to a hot radox salts bath on saturday night as i need to.Then on sunday my lazy chill out will work out better for me.
You all enjoy your weekend have fun.
Adrian
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