Midweek Update

So far this week since my lazy day on sunday and my brain cell refreshed.It was loaded on full power on monday and so far things looking a bit better on the problems with child benefit and Virgin media   BUT i dont count the chickens before they hatch.
The child benefit problem has been handed to another department from the complaints department to the technical department and iam waiting for a letter from the technical dept  and iam still waiting for the letter from Lesley in the complaints dept  what i asked for her to send and she said she has sent it but its not here yet.As i need that letter as evidence and after the receptionist was making the decisions last week makes me wonder if it will appear here at my house.As my friend who is a lawyer said i need a letter from them before we can take it further as so far since 9.11.10  no letter at all to confirm whats going on apart from asking me for evidence over my daughter living with me.
The child benefit office what are at fault as so far they not done one thing yet to right over the case.By the way i have talked to 23 people at the call centres and head office of child benefit  and the complaints department and recorded 7 calls aswell with there permission to record them.
But so far its now the 16.03.11  and they have dug themselves in a big hole and they will not get out of it.
The Virgin media going on well iam full loaded to take  them on and belive it or not again no call from a manager and a so called manager who is just as supervisor talking me to me and the excuse was silly made me annoyed.But when he put me on hold to talk to another dept it was cut off and never guess what i called back and was told he went on a break he works in customer relations at virgin media as a supervisor not a manager and its  Danny.
As no call back from him i called again (its ok i know how corrupt virgin customer service is now) But it was Joe who talked to me and told me Danny went home OMG  he then got a real manager for me to talk to.
The manageress is Kylie and she read whats was going on and after an hour on phone with me.
Kylie was the first Virgin personal who knew how to treat a customer and to listen to whats going on.It was great feeling in me that Kylie knew what she was doing and saying not like all the other customer service people at Virgin who treat customers like an it.
She could see what was really going on and why and yes i cancelled my Virgin media account within the 7 days cooling off period .Thats means its cancelled not like they carried on charging me as one Virgin dept does not talk to another or its someone who was meant to cancell my account didnt cancell it so they carried on charging me.But get this they only cancelled in on the monday 14th march but hold on my company what i use Hive have had it 5 weeks prior to that but Virgin still say they had it BUT no they havent as i did cancell it in the 7 day cooling off period back on the 27th january 2011.
Now with talking with the only one who i can trust Kylie who works on customer relations at Virgin looks like iam getting some where.At least Kylie knows how to work on customer servcie not like all the customer services operators i talked to prior to Kylie  and that is  i think about 10 who havent a clue what to do but they get paid from Richard Branson who is the fool but how many innocent customers like me have been used by the corrupt ones on customer services at Virgin.
Kylie i owe you  a cup of coffee and iam still racking my brain cell to know when we have talked to each other before.
So so far this week my 1 and only brain cell is still working in order and ready for the rest of the week